EU right of withdrawal

Under EU consumer protection law (EU Directive 2023/2673), customers who purchase goods or services online have the right to cancel their purchase within 14 days of receiving the goods, without giving a reason. This 14-day period is commonly known as the cooling-off period.

If you are an EU customer and wish to cancel your order, go to this page to submit a Withdrawal form.

Learn more on europa.eu.